Frequently Asked Questions
Everything you need to know about shopping with Food Bazaar.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and insulated liners with cold gel packs to ensure all fresh and frozen goods remain at the optimal temperature until they reach your doorstep.
What is your policy on missing or damaged food items?
If any item arrives damaged or is missing from your order, please contact our support team within 24 hours of delivery. We will provide a full refund or send a replacement immediately.
Do you offer same-day delivery for grocery orders?
Yes, same-day delivery is available for orders placed before 12:00 PM local time within our designated service zones. Delivery slots are subject to availability.
Can I return food products if I change my mind?
To ensure food safety and hygiene, we cannot accept returns on perishable food items. However, non-perishable goods can be returned within 14 days if they are unopened and in their original packaging.
How can I check if a product meets my dietary requirements?
Every product page includes a detailed list of ingredients and allergen information. You can also use our search filters to browse specifically for organic, gluten-free, vegan, or keto-friendly products.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.